CONTRACT TERMS AND CONDITIONS
- CANCELLATION AND REFUND POLICY
Aesthetic medicine and clinical treatments (non-surgical treatments)
Patients have 15 calendar days from the date of purchase of the product or service to exercise the right of withdrawal.
There will be no charge for exercising this right and the patient will receive a full refund of the sum disbursed, provided no services associated with the contract have been rendered.
Should the patient seek to terminate the contract once the contracted treatment has begun (i.e. after the first sessions), CLÍNICA PLANAS reserves the right to deduct the cost of all completed sessions, calculated at the standard individual session price, from the price paid. In such a case, the patient will forfeit all benefits of any offer in respect of the package contemplated in the contract.
Should CLÍNICA PLANAS cancel without just cause, once the service has begun and the first sessions have concluded, the patient will be refunded the full amount contracted.
If the cancellation is for health reasons (medical contraindication), the patient will be reimbursed for the amount corresponding to the treatment not performed.
CLÍNICA PLANAS may terminate any contract in the event of breach of contract by the patient, in which regard the patient shall be entitled to no refund whatsoever. The following circumstances are construed as breaches of contract:
- Failure to pay for the service in full once treatment has commenced and the first sessions have been carried out.
- Repeatedly failing to attend appointments or sessions arranged with CLÍNICA PLANAS without prior cancellation.
- Disrespect towards CLÍNICA PLANAS staff before, during or after sessions.
Surgical procedures / Operating theatre surgeries
Careful planning of our operating theatres is essential to ensure the organisation, safety and quality of our surgical procedures.
For this reason, in order to confirm a procedure we ask the patient for a sum by way of reservation, intended to secure the scheduled date, the availability of the surgeon and their team, as well as the allocation of the operating theatre and of the time required to perform the surgery.
Confirming a surgical date entails blocking those resources specifically for the patient, which may prevent that slot from being allocated to another procedure.
We understand, however, that circumstances may arise that oblige the patient to change or cancel a surgery that has already been scheduled.
Change of the date of the procedure
Where the patient requests a change to the date of a procedure, the change will be subject to the availability of the operating theatre, the surgeon and the care team.
The patient may request a change of date free of charge provided that it is notified more than 15 calendar days before the date scheduled for surgery.
Where the change is requested 15 calendar days or less in advance, CLÍNICA PLANAS may apply the charges established for cancellation within that period.
Cancellation of the procedure by the patient
In the event of cancellation of a confirmed surgery, the following cancellation charges will apply:
- Cancellation notified more than 15 calendar days in advance: €600.
- Cancellation notified 15 calendar days or less in advance: €1,500.
These amounts will be deducted from any sums previously paid by the patient. Where a balance remains in the patient’s favour, it will be refunded using the same means of payment wherever possible.
Failure by the patient to attend on the day of the procedure, without having given prior notice of cancellation, will be deemed a cancellation made within the 15 days preceding surgery and will therefore entail cancellation charges of €1,500.
Cancellation or modification by CLÍNICA PLANAS
In the exceptional event that CLÍNICA PLANAS has to modify or cancel a procedure for medical, care-related, organisational or force majeure reasons, the patient will be offered a new date for the procedure as soon as possible.
Should the surgery be definitively cancelled by CLÍNICA PLANAS and it cannot be rescheduled, or should the patient not accept the new date proposed, the sums paid in respect of services not rendered will be refunded.
Changes or cancellations on medical grounds
Where the surgery has to be postponed or cancelled owing to a medical contraindication or a supervening health circumstance duly assessed by the medical team at CLÍNICA PLANAS, no change or cancellation charges will apply.
Wherever medically possible, the patient will be offered a new date for the procedure, subject to the availability of the operating theatre, the surgeon and the care team.
Should the medical contraindication definitively preclude the surgery from being performed, the sums paid in respect of services not rendered will be refunded, deducting only, where applicable, those services or medical tests that have actually been carried out.
Note on repeated changes of date. CLÍNICA PLANAS reserves the right to treat repeated changes of date requested by the patient for non-medical reasons as a cancellation.
- GUARANTEES
What guarantees does the clinic offer if the results are not as expected?
Clínica Planas strives to make our name synonymous with trust, medical safety and quality treatments.
That is why all visits are conducted with a doctor. It is very important that you resolve any doubts you may have and that you discuss your realistic expectations for results together before beginning treatment.
For surgical procedures, Clínica Planas offers you support and security from the very first minute and for 18 months after the date of your surgery. If you and your surgeon agree that the results of your surgery could be improved, you can return to the operating theatre and have the final result enhanced. The clinic covers all expenses except compression garments, necessary medication, and anaesthesia services.
In addition, we are a multidisciplinary clinic and have all the necessary treatment units to improve or complement results: laser unit, facial aesthetic medicine, body aesthetic medicine, gynaecology, foot traumatology, hair medicine and surgery, nutrition and obesity, physiotherapy, vascular medicine and surgery, dental and maxillofacial aesthetics, dermatology, lipoedema and lymphoedema unit, etc.
What guarantees come with breast implants/breast prostheses?
For breast implant procedures, the clinic offers a service to assist with managing the implant warranty with the manufacturer.
Breast implant manufacturers' warranties cover Baker 3 or Baker 4 capsular contracture or implant rupture, and cover both the implant and the contralateral implant.
If you require a replacement for the reasons mentioned above, we will handle the paperwork so that you can focus on your recovery.
What should I do if there are complications after treatment or surgery?
Contact the clinic, either the surgeon or the patient care manager who has always looked after you.
How they handle emergencies or unexpected complications during or after surgery
Clínica Planas is the only plastic surgery centre in Barcelona that is open 24 hours a day, every day of the year. This means that if you have a problem or concern during the post-operative period, in addition to answering the telephone, a surgeon will be available to attend to you at any time at the clinic, both in the consultation room and, if necessary, in the operating theatre.
Furthermore, we are a multidisciplinary clinic and have all the necessary treatment units to improve or complement results in the same or different areas if desired: laser unit, facial aesthetic medicine, body unit, gynaecology, foot traumatology, hair, nutrition and obesity, physiotherapy, vascular, dental and maxillofacial, dermatology, digestive concerns, etc.
We are a multidisciplinary team and also take every step with you throughout your entire journey at the clinic.
There are insurance options or guarantees for the procedure.
We have the Planas guarantee. It is not necessary to contract it because it is included in all cosmetic surgeries.